Take advantage of proven design-led innovation methods to deliver innovative services to market quickly.
We can drive successful innovative programmes from a known challenge, an open need to change, or an existing idea.
customer behaviours to uncover insights and identify opportunities.
new services to capitalise on new areas of opportunity.
a legacy service to secure customer revenue and drive future growth.
delivery of an identified service idea or business innovation.
the vision and proposition for a new service to gain business or investment support.
the potential of new technologies, business models and customer behaviours.
Conduct customer, stakeholder and staff research
Market analysis and opportunity mapping
Service visioning, concept design and strategy
Proposition design and positioning strategy
Business model design and monetisation strategy
Service design and functional modelling
Experience design and prototyping
Roadmapping and feature prioritisation
Technology strategy and selection support
Every service innovation programme has the same aim: a distinctive service proposition, incorporating a viable business model, brought to life in a compelling customer experience.
Identifying and designing a new service proposition with accompanying business model and business case is usually a 6-week process.
Intensive accelerator programmes run over as little as 2 weeks, and full service design programmes are usually 10-12 weeks in duration.
There are many areas where commercial pressures have instilled practices in private sector companies that the public sector can take advantage of. This article highlights five that can have a profound impact.