10 years of digital
We craft commercially successful digital services that customers love.
At Wilson Fletcher we believe that the future success of every organisation will be built on digital services. To deliver that success, they need to be imaginatively conceived, rigorously designed and brilliantly executed.
Our experience over the past decade has turned belief into conviction. It’s why we’re all passionate about digital service innovation, and why we’re driven to make something about our work better and faster every single day.
You have a new idea – or need one – that you can take to market successfully...
We design and prototype new digital services
- Rapid service development |
- Full service design |
- UI design |
- Rich prototyping
You need a viable digital strategy and the ability to deliver on it successfully...
We help businesses build their digital futures
- Digital strategy programmes |
- Service visioning |
- Commercial modelling
You have a service that is underperforming or facing new competitive pressures...
We redesign and reinvent digital services
- Customer insight |
- Brand development |
- Experience design |
- Rapid prototyping
You know you need to innovate better and faster to succeed in your marketplace...
We accelerate digital innovation programmes
- Service co-creation |
- Innovation frameworks |
- Service roadmapping
5 areas of
The success of our work is founded on the expertise we have built across five core practice areas. Think of them as our raw ingredients: everything we do is made from them, but our difference comes from the way we combine them.
Strategy you can act on
We use design thinking, co-creation and full service design techniques to shape the future of organisations and the services that power them.
Generating applicable insight
We generate customer, organisation, market and technology intelligence that inspires and supports strategy, design and business decisions.
Innovating with technology
We design with technology: engineering cutting-edge prototypes, proof-of-concepts and full services using state-of-the-art technologies.
Designing for delight
We transform big ideas into delightful, customer-focused interactive service experiences on any platform, from native apps to responsive websites.
Facilitating iterative design
We help to deliver outstanding services using innovative rapid programme methodologies and intelligent service planning.
40 great people (and 2 dogs)
Mark and Steph founded Wilson Fletcher back in January 2003. Since then we’ve become an amazing multi-disciplinary (and multi-species) team and have worked with some exceptional clients around the world.
A fantastic culture has been central to Wilson Fletcher from day one: it’s our real difference. We invest in it every day because it makes our team stronger and our work better. Interested in joining us? We’re hiring!
Our team spans the globe. We work for clients all over the world from two great studios in London’s Shoreditch and Sydney’s Surry Hills. Our team and methodologies are tightly integrated across both locations, allowing us to regularly accelerate programmes by working as 24–hour studio.
(No prizes for guessing which team members have the best suntans.)
of our own (and counting)...
To understand something you have to practice it. Our internal innovation programme helps us to perfect the methods we use on client programmes and is creating some fantastic services in their own right.
The Human Layer
Our own digital publication. A digital magazine for everyone who cares about the service experience.Get it on the App Store
A charming iOS app that brings the rules of sport to life with beautiful content and a good sprinkling of wit!Get it on the App Store
– News International
“It’s a delight to work with a company that you can trust in this way – they have an incredibly flexible approach and are absolutely focused on getting you the results you need while still sticking to the timescales and budget you agreed.”
“Wilson Fletcher are a unique and talented bunch. They work collaboratively and use refreshing common sense which not only gets good results quickly but pretty much fits in with any working style that is required, from the smallest to largest projects”
“Each time I’ve worked with WilsonFletcher I’ve felt privileged to learn from a collection of smart, intuitive and talented people who are as passionate as I am about delivering the right outcome for my products and business”